Cart Mart delivery guide

Delivery

Home delivery allows an eligible vehicle to be shipped directly to your address.

Delivery pricing

Free Shipping & Shipping Rates

Checkout displays shipping costs and estimated delivery dates upfront, collects the delivery address and required instructions, and sends email updates with tracking information and delivery details once delivery is scheduled.

Standard delivery is free within 50 miles. Delivery fees beyond that range are shown below and confirmed before shipment.

Delivery Range Delivery Fee
0–50 miles Free Delivery
51–100 miles $195.00
101–300 miles $395.00
301–500 miles $495.00
501–1,000 miles $695.00
1,001–1,500 miles $895.00
1,501–2,000 miles $1,095.00
2,001+ miles $1,295.00

Delivery Disclaimer: Additional delivery fees may apply for addresses located in rural or remote areas. Our Transportation Department will confirm the delivery schedule and any applicable delivery costs prior to shipment.

For deliveries to Mexico, additional international transportation, import, customs, duties, taxes, permitting, or related fees may apply. If the requested vehicle is located in the United States, Cart Mart may coordinate international transfer and delivery to Mexico for an additional fee. Final availability, delivery timing, and all applicable transportation and international transfer costs will be confirmed prior to shipment.

Destination Charge: Customer is responsible for OEM inbound freight charges.
01

Delivery process

How It Works

During checkout, select “Ship” from the delivery options. The address form will appear below. Use the address search field to find and auto-fill your delivery address. Add any special delivery instructions—such as gate codes or preferred delivery times—review the shipping costs and estimated delivery date, then select Continue to save your selection.

02

Delivery option

Select Home Delivery

During checkout, you’ll see delivery options including “Ship” and “Pick up.” The Ship option shows:

  • Shipping costs—for example, “Shipping costs $1,250”
  • Estimated delivery date—for example, “est. delivery December 15, 2024”
  • Or “Calculating…” if costs or dates aren’t available yet

Select the Ship option. The selection expands to show shipping details, and the address form appears below.

Estimated Delivery Date

The delivery date shown comes from the vehicle’s specific estimated delivery date when available, the average delivery time for the vehicle type—for example, “2–3 weeks”—or displays “Calculating…” when no estimate is available. The date updates automatically as more information becomes available.

03

Address and access

Provide Shipping Address

Enter your delivery address using the address search field.

Address Search

Start typing your address in the “Shipping address” field. Select the correct address from the dropdown to auto-fill all fields.

Address Fields

After selecting an address, the following fields auto-populate and can be edited when needed:

  • Street address: Your street number and name
  • Apt, Suite, Unit, Company: Optional second address line
  • City: Auto-filled from your selection
  • State: Auto-filled from your selection, with a dropdown containing all US states
  • ZIP: Auto-filled from your selection and required as a full 9-digit ZIP+4

Delivery Instructions

The delivery-instructions field is required. Provide important information for the delivery driver, such as:

  • Gate codes or access codes
  • Building or apartment access information
  • Preferred delivery times
  • Contact phone number for delivery day
  • Special location instructions
1

Search for Your Address

Type your address in the “Shipping address” search field. A dropdown appears with matching addresses as you type.

Result: Address suggestions appear in the dropdown.

2

Select Your Address

Select the correct address from the dropdown. All address fields automatically fill with the selection.

Result: All address fields are populated with your address.

3

Edit if Needed

Review the auto-filled fields. Edit any field when needed, such as adding an apartment number or correcting the address.

Result: Your address is accurate and complete.

4

Add Delivery Instructions

Scroll to the “Delivery instructions” field and enter any special instructions for the delivery driver.

Result: Delivery instructions are entered.

04

Address verification

ZIP+4 Requirement

Cart Mart requires a full 9-digit ZIP+4—for example, 90210-1234—on the shipping address so titling and registration paperwork can be processed without delays. A 5-digit ZIP code on its own is not accepted at checkout.

What you’ll see

  • If you select an address from the autocomplete dropdown, the ZIP+4 fills automatically when USPS has a match.
  • If you enter the address manually or the selection returns only a 5-digit ZIP, an address confirmation modal appears before you can continue.

Confirm your address modal

The modal displays a USPS-suggested version of the address with the full 9-digit ZIP+4. You have two options:

  • Use suggested address: Applies the suggested address, including the ZIP+4, to the shipping fields and closes the modal.
  • Decline suggestion: Opens a Cart Mart contact-support view with a button to start a chat. Use this if the suggested address is wrong or the address isn’t recognized by USPS.

If USPS cannot find a ZIP+4 for the address, contact Cart Mart support from the modal. The Cart Mart team can verify the address and unblock checkout.

05

Estimate details

Review Shipping Costs and Timing

Shipping Costs

The shipping cost is displayed in the Ship option description—for example, “Shipping costs $1,250.” This cost:

  • Updates automatically when you enter the address
  • Is calculated using distance, vehicle type and shipping method
  • May display “Calculating…” until the address is entered
  • Is an estimate until final confirmation

Estimated Delivery Date

The estimated delivery date appears next to the shipping cost. This date:

  • Shows a specific date when available
  • May show a fallback range such as “2–3 weeks”
  • Updates automatically as more information becomes available
  • May display “Calculating…” if no estimate is ready

What Affects Costs and Timing

  • Distance: Longer distances typically cost more
  • Vehicle type: Larger vehicles may cost more to ship
  • Delivery location: Urban versus rural areas may affect cost
  • Vehicle availability: When the vehicle is ready affects the delivery date
06

Confirm delivery

Save Your Delivery Selection

Before saving, make sure:

  • All required address fields are filled
  • The address is accurate and complete
  • Delivery instructions are provided
  • You’ve reviewed the shipping costs and estimated delivery date
1

Review Your Information

Double-check that the shipping address is correct and complete and that the delivery instructions are clear.

Result: All information is accurate and complete.

2

Click Continue

Select the “Continue” or “Save” button. The form validates the address before saving.

Result: You’ve selected Continue to save.

3

Wait for Confirmation

The system saves the address and delivery instructions. A loading indicator appears while it saves.

Result: Your delivery selection is saved successfully.

Once saved, a confirmation message displays the vehicle name, the full delivery address and a notice that you’ll receive email updates when delivery is scheduled.

07

Destination eligibility

Delivery Availability by State

Cart Mart may restrict delivery to a specific list of states. If the shipping address—or the registration address when no shipping address is set—is in a state where delivery is unavailable, the Ship option displays a warning listing the states where delivery is available. The Place Order button is disabled until you choose pickup or update the address to an eligible state. If no restriction warning appears, delivery is available to your state.

08

Help and answers

Troubleshooting & FAQ

What if I don't see shipping costs?

If shipping costs show “Calculating…”, enter your shipping address first. Costs are calculated using the delivery location and update automatically once the address is entered.

Can I change my delivery address after saving?

Yes. You can update the delivery address before the vehicle is scheduled for delivery. Contact Cart Mart support or update it in the Cart Mart Buyer Portal if that option is available.

What if my address doesn't appear in the search?

If the address does not appear in the autocomplete dropdown, enter it manually. Enter the street address, city, state and ZIP directly. When you continue, Cart Mart checks the address with USPS and displays a confirmation modal with the full 9-digit ZIP+4 when a match is found.

Why am I being asked to confirm my ZIP code?

Cart Mart requires a full 9-digit ZIP+4 on the shipping address so titling and registration documents can process without delays. If you entered a 5-digit ZIP or a partial ZIP+4, a confirmation modal displays the USPS-suggested 9-digit version. Select Use suggested address to apply it and continue checkout.

What if the suggested address is wrong?

Select Decline suggestion in the confirmation modal. A contact-support view appears with a button to chat with the Cart Mart team, who can verify the address manually and unblock checkout.

Do I need to provide delivery instructions?

Yes. Delivery instructions are required. This helps the delivery driver find the location and complete delivery successfully. Include gate codes, building-access information or any other details that will help with delivery.

When will I know my exact delivery date?

You’ll receive email updates from Cart Mart when delivery is scheduled with a specific date and time. The estimated date shown during selection is based on vehicle availability and shipping timeframes.

What if the estimated delivery date changes?

Delivery dates are estimates and may change because of vehicle production schedules, shipping availability and other factors. Cart Mart will keep you updated by email if the delivery timeline changes.

Can I deliver to a PO Box?

Typically no. Vehicles need to be delivered to a physical street address that the delivery truck can access. Contact Cart Mart support with questions about a specific address.

What happens if I'm not home when delivery arrives?

Include your contact information and preferred delivery instructions in the delivery-instructions field. The delivery company will contact you to schedule a convenient delivery time. You may need to be present to accept delivery and inspect the vehicle.

How accurate is the shipping cost estimate?

The shipping cost shown is an estimate based on the delivery address. Final shipping costs may vary slightly, but you’ll be notified of any significant changes before delivery is finalized.

Can I track my delivery shipment?

Once the vehicle is shipped, Cart Mart provides tracking information by email. You’ll be able to see when the vehicle is in transit and receive updates on its progress.

Why does Ship show a warning that delivery isn't available in my state?

Cart Mart has restricted delivery to a specific list of states, and the shipping or registration address is outside that list. The warning displays the states where delivery is available. To continue, switch to pickup if it is offered, update the shipping address to an eligible state or contact Cart Mart about in-person purchase options.

Questions about your purchase?

A Cart Mart sales specialist can help you understand the steps, choices and documents that apply to your specific vehicle and transaction.