Refund policy

Returns

30-Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase online from Cart Mart. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus all shipping, handling, or other charges. Many of our items are offered with free shipping. This means that the cost of shipping has been included in the price to give you the total price of your order. When you return an item you are responsible for the return shipping and you will also be responsible for the actual original outbound shipping costs.

Some items are subject to a restocking fee.

Products may be returned within 30 days of receipt of the items. All items must be in their original new packaging and in their original new condition.  Each package requires a Return Merchandise Authorization (RMA). After the request has been submitted and the return label received, please place the label on the outside of the package. All packages received by Cart Mart without a Return Merchandise Authorization will not be accepted. If an item is to be returned due to a manufacturer defect you must contact us via phone or email to arrange replacement or return shipping.

Credit

You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return results from a manufacturer error or a shipping error on our part.

Return Instructions

The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Visit our Returns Tool to request a Return Merchandise Authorization # (RMA).
  • Click on the order that contains the item you need to return.
  • Click the “Return Items” button next to the item you need to return. Only items that are eligible for return will have an active link to click.
  • Select your Return Reason.
  • We cannot accept C.O.D. deliveries.
  • Insure the package for proper protection.

For your protection, we recommend that you use FedEx or UPS Ground for your return. You can expect a refund within 30 days of our receiving your returned product. Please get in touch with us immediately if you feel you have received a product that has a manufacturer defect or if we made a mistake and sent you a different product than what you ordered (wrong item, color, model, etc). Under these circumstances do not ship us these products. We will arrange for proper shipping or replacement. We do not issue refunds for shipping charges if you send an item back on your own. * Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.