Contact information

This Contact Information Policy provides official contact information for Cart Mart, Inc. and explains how customers, prospective customers, vendors, business partners, and other individuals may communicate with us.

1. Corporate Information

Cart Mart, Inc.
237 S Bent Ave
San Marcos, CA 92078
United States

Toll-Free: (800) 660-4421

Cart Mart, Inc. operates vehicle sales, service, parts, rental, financing, and related business operations through multiple locations and affiliated business activities.

2. How to Contact Cart Mart

You may contact Cart Mart regarding general questions, vehicle sales, service, parts, rentals, financing, warranties, existing transactions, website inquiries, or other business-related matters by calling our toll-free number or by submitting a request through the Contact Us form available on our website.

Depending on the nature of your inquiry, your communication may be forwarded to the appropriate Cart Mart department, employee, store location, or authorized service provider.

3. Information Submitted to Cart Mart

When contacting Cart Mart, you may be asked to provide information necessary for us to respond to your request. This information may include:

  • Your name

  • Telephone number

  • Email address

  • Preferred Cart Mart location

  • Vehicle information

  • Order, quote, service, or transaction information

  • The nature of your question or request

Information submitted to Cart Mart will be handled in accordance with our applicable Privacy Policy and other published policies.

4. Sensitive Information

Please do not submit passwords, Social Security numbers, complete payment card information, banking credentials, or other highly sensitive information through a general website contact form, email, or other unsecured communication channel.

When sensitive information is required, Cart Mart may direct you to an appropriate secure system or authorized third-party service.

5. Electronic Communications

By contacting Cart Mart electronically, you acknowledge that communications sent through email, website forms, text messaging, or similar methods may not always be completely secure.

Cart Mart takes reasonable measures to protect customer information but cannot guarantee the security of information transmitted through unsecured electronic communication channels.

6. Customer Communications

When you voluntarily provide contact information to Cart Mart, we may use that information to:

  • Respond to your inquiry

  • Provide requested product or service information

  • Assist with a purchase, quote, service request, or rental

  • Provide updates regarding an existing transaction

  • Communicate regarding customer service matters

  • Fulfill other requests you have made

Marketing communications, where applicable, are subject to applicable laws, customer preferences, and Cart Mart's Privacy Policy.

7. Response Times

Cart Mart makes reasonable efforts to respond to inquiries in a timely manner. Response times may vary depending on business hours, holidays, the nature of the inquiry, and the department or location responsible for responding.

Submitting a website form or electronic communication does not guarantee an immediate response.

For urgent business matters, customers may contact Cart Mart directly at (800) 660-4421.

8. Accuracy of Information

You are responsible for providing accurate and current contact information when communicating with Cart Mart.

Cart Mart is not responsible for delayed or unsuccessful communications resulting from inaccurate, incomplete, outdated, or incorrectly submitted contact information.

9. Third-Party Communications

Certain products or services offered through Cart Mart may involve third-party providers, including financing companies, warranty administrators, insurance providers, manufacturers, transportation providers, or other business partners.

In certain circumstances, Cart Mart may provide contact information for these organizations or facilitate communication between you and an applicable provider.

Third-party organizations maintain their own policies, practices, and terms, and Cart Mart is not responsible for the communication practices of independent third parties.

10. Changes to Contact Information

Cart Mart may update its corporate address, telephone numbers, store locations, departments, operating hours, or other contact information from time to time.

The most current contact information will be made available through CartMart.com or other official Cart Mart communication channels.

11. Policy Updates

Cart Mart may revise this Contact Information Policy periodically to reflect changes in our business practices, communication methods, legal requirements, or website operations.

Any updated version will become effective when published on our website unless otherwise stated.

12. Contact Cart Mart

For questions regarding this Contact Information Policy or for general assistance, please contact:

Cart Mart, Inc.
237 S Bent Ave
San Marcos, CA 92078
United States

Toll-Free: (800) 660-4421